Customer Service
Carlsbad, CA Temporary $19.00 - $20.00/hr Onsite

Job Description

Position Overview

Ultimate Staffing Services is seeking dedicated and enthusiastic individuals to join their client's team as Customer Service Representatives in California. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Responsibilities

  • Handle a high volume of customer calls in a fast-paced environment.
  • Provide accurate order status updates and resolve issues efficiently.
  • Maintain a professional and calm demeanor, even in escalated situations.
  • Collaborate with internal departments to ensure timely and accurate communication with customers.
  • Document customer interactions and follow up as needed.

Qualifications

  • Education requirement is a High School Diploma
  • Minimum of 1-2 years of consecutive customer service experience (preferably in a call center or high-volume environment)

    *Strong communication and problem-solving skills

    *Ability to maintain professionalism and composure under pressure

    *Comfortable setting boundaries and handling difficult customer interactions with confidence and empathy

    *Proficiency with CRM systems and order-tracking software is a plus

Required Work Hours

Monday to Friday, during the first shift.

Benefits

Competitive compensation and potential opportunities for growth within the company.

Additional Details

Salary: $19 - $20 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -042025-395108